Subject: Tech Support Candidate - Keshav Kawatra
From: Keshav Kawatra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Feb 2021 08:32:01 -0500

| | Tech Support Test

Name | Keshav Kawatra
E-mail | [email-masked]
Phone Number | (1262) 9654853542
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Rohtak, haryana
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly in this contemporary era technology is flourishing by leaps and bounds so I'll go through the problem my device is having and as we all have smartphones so I will found the solution of the problem from searching that error on Google and will follow the steps to solve that problem. On the other hand I can call the technician and consult with him and will try to resolve that error as soon as possible.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Plethora of steps are there to connect a Bluetooth speaker with a mobile phone
First of all turn on the speaker and press the pairing button on it. Then unlock the mobile phone and go to settings to turn on the bluetooth in mobile phone and. Start searching for nearby bluetooth available after that find the speaker bluetooth name and tap on it afterwards your device is will be connected successfully.

What according to you makes you a good candidate for customer service or technical support job? | According to me as a customer I always wanted to be heard and expect that my problem get resolved by customer service. So, for me the satisfaction of customer will be my priority.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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