Subject: Tech Support Candidate - Aashish Barai
From: Aashish Barai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Feb 2021 08:23:06 -0500

| | Tech Support Test

Name | Aashish Barai
E-mail | [email-masked]
Phone Number | (+91) 7018460982
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida Sector 53
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro Infotech | System Administrator | 2 Months | 23000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. We have to check that system is connected with internet wia Wifi or LAN cable.
2. After that we need to check internet proxy.
3. We have to clear cache or cookies files.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

We have to enable Bluetooth option in our phone after that we need to check that Bluetooth option is also enable in Bluetooth speaker.
Now we have select Bluetooth speaker name in our phone & select it for pairing.
After entering Bluetooth speaker password in our phone we are able to hear Audio from Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | I have good technical knowledge.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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