Subject: Tech Support Candidate - Dixit Taneja
From: Dixit Taneja <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Feb 2021 08:11:29 -0500

| | Tech Support Test

Name | Dixit Taneja
E-mail | [email-masked]
Phone Number | (964) 3572899
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 78 Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Tech mahindra | Bsg - customer support | Na | 25500
Previous Employer 2 | Tikona | Service delivery engineer | Na | 19500

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | We have to clear the cache and cookies in our browser and try to navigate to the ndtv website with the potential network server error again. We should also try cookies and a full cache are the issues. Clearing them–or allowing a website to access cookies–can clear up website load errors.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly power of bluetooth speaker should be open. As well as bluetooth connection button should also be open. Then open bluetooth option on the mobile and select and connect to required device.

What according to you makes you a good candidate for customer service or technical support job?

-Willingness to help.
-polite and calm in nature.
-Good rate of speech and softness in voice.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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