Subject: Tech Support Candidate - chaman kumar
From: chaman kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Feb 2021 07:43:27 -0500

| | Tech Support Test

Name | chaman kumar
E-mail | [email-masked]
Phone Number | (91) 8826311573
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | HARI NAGAR
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | BYJUS | BDA | 9FEB2021 | 40000
Previous Employer 1 | MAX LIFE INSURANCE | TME | 21MARCH2020 | 15758
Previous Employer 2 | APOLLO MUNICH | TME | 23DEC2017 | 9500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Will check first internet connectivity in computer if it is fine then will check for IP address parameters or Or will try to restart the browser then computer
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on Bluetooth in both device then search for speaker Bluetooth to connect from Mobile.
What according to you makes you a good candidate for customer service or technical support job? | Communication with mutual understanding...
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |