Subject: Tech Support Candidate - Harsh Arora
From: Harsh Arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Feb 2021 07:40:36 -0500

| | Tech Support Test

Name | Harsh Arora
E-mail | [email-masked]
Phone Number | (91) 9716785659
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Dxc Technology | Developer | 04-08-19 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) I will check whether my wifi is connected with laptop.
2) I will check whether Internet is coming or not.
3) Then I will check if www.ndtv.com is working or not by opening another website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)On the Bluetooth speaker
2) Go to mobile settings
3) Search for Bluetooth speaker name.
4) Connect the speaker

What according to you makes you a good candidate for customer service or technical support job?

1) Common sense.
2) Ability to solve problems in given time.
3) Quick thinking
4) Excellent Communication skills
5) Fluency in English

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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