Subject: Tech Support Candidate - Jasmeet Sethi
From: Jasmeet Sethi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Feb 2021 07:35:17 -0500

| | Tech Support Test

Name | Jasmeet Sethi
E-mail | [email-masked]
Phone Number | (91) 8851465360
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kirti Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Systech corp offrole of genpact | Network support Engineer (voice process) | 12march2021 | 17000
Previous Employer 1 | Metlife offrole wipro | Desktop support Engineer | 11july 2019 | 13000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.First of all refresh the page.
2. Check the internet connections.
3. Restart the system.
4.Clear all cookies and cache.
5.Remove all temp files of the system
6 Restart the browser which you are using .
7. Try in different in different browsers

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open the settings application in mobile to connect Bluetooth speaker.
2. Click  the Bluetooth button option
3.Turn on the Bluetooth to connect with Bluetooth speaker
4. We will find the list of devices in the drop-down to connect .
5.Find out the name of Bluetooth speaker which we want to connect with phone.
6. If name of Bluetooth speaker is not listed on the drop-down list then click on the find pair new device and connect Bluetooth speaker name which we want to connect.
7. After connecting bluetooth speaker listen your favourite song.

What according to you makes you a good candidate for customer service or technical support job? | Because I will fully utilise my skills, knowledge and work hard to prove as valuable asset to your company and provide best services to clients.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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