Subject: Tech Support Candidate - Vikas Mourya
From: Vikas Mourya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Feb 2021 07:15:33 -0500

| | Tech Support Test

Name | Vikas Mourya
E-mail | [email-masked]
Phone Number | (91) 7503599575
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dilshad garden Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Rosmerta safety systems Ltd | Technical support Engineer | 10 July 2020 | 17300
Previous Employer 2 | Teleindia networks Pvt Ltd | Project engineer | 10 August | 13700

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1- check the internet connection
Step 2 - check the website
Step 3 - if both are correct then reopen the website .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 - firstly Power on the Bluetooth both .
Step 2 - in mobile phone search the Bluetooth device .
Step 3- click on the Bluetooth device name and established the connection.

What according to you makes you a good candidate for customer service or technical support job? | I have appropriate technical knowledge as per company need.and I am always try to updates my knowledge .
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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