Subject: Tech Support Candidate - Kamal Nayani
From: Kamal Nayani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Feb 2021 06:44:25 -0500

| | Tech Support Test

Name | Kamal Nayani
E-mail | [email-masked]
Phone Number | (91) 8447600791
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Saket
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
GSuit

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Dmi housing finance pvt ltd | System engg | 31st March 2021 | 24000
Previous Employer 1 | Zion computer pvt ltd | Assistant manager technical support | 14 August 2020 | 21000
Previous Employer 2 | Progressieve infovision pvt ltd | IT helpdesk engg | 31 Dec 2018 | 16000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check internet connection
2. Check correct URL
3. Check proxy in browser
4. Reinstall browser
5. Check assign IP
6.Clear cache and history of browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open both devices,
Go on Bluetooth option
Find the detected device
Click on that device option
And pair the same

What according to you makes you a good candidate for customer service or technical support job? | I am working as a system engineer and provide technical support to end user by remote from more than 4 years. I am B.Tech graduate and I have a good understanding of technical knowledge. I have worked with Indiamart, HDFC Bank, Fabindia ‘a customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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