Subject: Tech Support Candidate - Saurav Singh
From: Saurav Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Feb 2021 06:07:06 -0500

| | Tech Support Test

Name | Saurav Singh
E-mail | [email-masked]
Phone Number | (+91) 9599330305
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | N/a

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N/a | N/a | N/a | N/a
Previous Employer 1 | Concentrix | Customer service executive | 18th Jan 2021 | 15500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- First check your internet connection/Speed
2- Press Ctrl+H
3- Delete all your cookie and cached
4- Open new tab
5- Search www.ndtv.com
6- Follow the above mentioned steps and feel free to contact us.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Turn on the bluetooth speaker
2- Turn on your mobile bluetooth
3- Search bluetooth speaker name in your device
4- Once bluetooth name appears
5- Click on it & pair both devices
6- Now you are ready to go

What according to you makes you a good candidate for customer service or technical support job?

I know for the customer service we required lots of patience and effective listening skills in order to solve their queries.
I have both the abilities to handle their queries effectively.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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