Subject: Tech Support Candidate - Ashik Hegde
From: Ashik Hegde <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Feb 2021 05:45:26 -0500

| | Tech Support Test

Name | Ashik Hegde
E-mail | [email-masked]
Phone Number | (91) 9886975927
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mangalore
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture | Software Developer | immdiate | 50,000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.See if u have an active internet connection.
2.See if your device is connected to the internet.
3.Notice if any other website is working or is it just www.ndtv.com.
4.Clear cookies
5.Try again

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on bluetooth in the speaker and identify the device name.
2.Turn on Bluetooth in your mobile and to to Bluetooth options in settings to see the device that are detectable .
3.Click on the device name of the speaker and connect

What according to you makes you a good candidate for customer service or technical support job?

1.im flexible with my work.
2.I have a lot of patience.
3.Im a software developer so I would know how technology works in general

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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