Subject: Tech Support Candidate - Nitin kumar Sharma
From: Nitin kumar Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Feb 2021 05:16:22 -0500

| | Tech Support Test

Name | Nitin kumar Sharma
E-mail | [email-masked]
Phone Number | (+91) 9625496468
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 37 noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Speakers & Audio
Others BPO

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Ienergizer it services PVT ltd | CCE | Dec 2019 | 24700
Previous Employer 2 | AMS Comtel PVT ltd | CCE | Dec 2018 | 15000

In your past experience you have (select all that applies) | Interacted with International customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will suggest the customer to open the link again after clear the history. If the customer again face the same concern, then I will suggest him according to SOP.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly, I will turn on the Bluetooth of my speaker and then turn on the Bluetooth of my mobile then I will search to connect the speaker with the mobile.
What according to you makes you a good candidate for customer service or technical support job? | Customer service.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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