Subject: Tech Support Candidate - Kapil Sharma
From: Kapil Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Feb 2021 02:02:13 -0500

| | Tech Support Test

Name | Kapil Sharma
E-mail | [email-masked]
Phone Number | (+91) 8847640276
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Paytm | Associate | 21 September 2020 | 18500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 Clear the cache and cookies
2 Refresh the page again
3. Open the website
4. If still issue persists try to open the website in Chrome or Mozilla for better resolution

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of all Turn the bluetooth on in your mobile phone.
Then find the speaker name in your mobile
Pair it or connect
Finally enjoy the music

What according to you makes you a good candidate for customer service or technical support job?

Self discipline
Motivated
Decision making ability
Problem solver

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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