Subject: Tech Support Candidate - Ragini Kumari
From: Ragini Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Feb 2021 01:10:50 -0500

| | Tech Support Test

Name | Ragini Kumari
E-mail | [email-masked]
Phone Number | (201301) 7042541661
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghijore ,Sec-53 ,Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Custom Support, Acquisition, Escalation handling

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | SPA Insurance Broking Services | Custom Support Executive | 30-03-20 | 9000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I have no relevant experience in trouble shoot so I had  prefered to our it team in our organisation.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

To Connecting a Bluetooth
•Open the Bluetooth Option
•Go for search option
•Select the Device to be connected
•Ask/Accept for pairing
•Pair the device

What according to you makes you a good candidate for customer service or technical support job? | A candidate who have past experience in this field also have curiosity to enhance his/her skills in this area .
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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