Subject: Tech Support Candidate - Palash Chaturvedi
From: Palash Chaturvedi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Feb 2021 00:06:45 -0500

| | Tech Support Test

Name | Palash Chaturvedi
E-mail | [email-masked]
Phone Number | (+91) 6395615588
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Supertech Ecovillage 1, Bisrakh, Greater Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - advance
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Amazon | Customer Service Associate | 4th January 2021 | 15,600
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 . Check Internet connection
2 . Clear cache and cookies

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly turn on the bluetooth on your device then turn on bluetooth on speaker and wait for the speaker to show up on your device. Once it shows pair the device.
What according to you makes you a good candidate for customer service or technical support job? | I have experienced that how to handle customers and giving them options if they are not happy with resolution. Simple thing is that i try my best to resolve the customer issue.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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