Subject: Tech Support Candidate - Saloni Holkar
From: Saloni Holkar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Feb 2021 00:03:51 -0500

| | Tech Support Test

Name | Saloni Holkar
E-mail | [email-masked]
Phone Number | (+91) 7982317733
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kamla nagar, delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Policy bazaar | Sales executive | 15 january | 21k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Will check my internet connection
Will clear history
Will check URL
Will try to open in another tab or browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open bluetooth
Switch on speaker
Watch available devices
Click on device name then pair it and start using

What according to you makes you a good candidate for customer service or technical support job?

Good listener, try to resolve query, and sympathy

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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