Subject: Tech Support Candidate - Ankit Kumar
From: Ankit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Feb 2021 22:50:20 -0500

| | Tech Support Test

Name | Ankit Kumar
E-mail | [email-masked]
Phone Number | (+91) 8506967774
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Nandgram Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer LTD | Customer service Executive | Feb 2021 | 14500
Previous Employer 1 | Tech Mahindra LTD | Consumer Back Office | July 2020 | 9500
Previous Employer 2 | Cadila Pharmaceutical | Back office | June 2019 | 8000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The troubleshooting process steps are as follows:

Identify the problem.

Establish a theory of probable cause.

Test the theory to determine the cause.

Establish a plan of action to resolve the problem and implement the solution.

Verify full system functionality and, if applicable, implement preventive measures

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Go to settings.
2.Tap the Bluetooth option.
3.Turn on Bluetooth.
4.A list of available devices will appear.
5.If your speaker is not listed, press the button on your speaker that makes it discoverable – it's often a button with a Bluetooth symbol on it.

What according to you makes you a good candidate for customer service or technical support job? | Its all about your attitude in addition to your academic qualification, like you should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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