Subject: Tech Support Candidate - Akhilesh Joshi
From: Akhilesh Joshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Feb 2021 21:26:39 -0500

| | Tech Support Test

Name | Akhilesh Joshi
E-mail | [email-masked]
Phone Number | (91) 9818062529
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon but I will relocate
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hindustan Wellness Pvt Ltd | Sr Quality Analyst | 12th July 2020 | 25000
Previous Employer 1 | Karvy Digiconecct | Sr Quality Analyst | 14 August 2019 |
Previous Employer 2 | Kochar infotech Pvt Ltd | Sr Quality Analyst | 12 December 2017 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check below mentioned point
1- Internet service working in Mobile or not
2- We check outage network as per operator might be internet services stop from Government end
3- I will check website spelling.
4- I will check browser settings as well
5- Might NDTV website down due to technical reasons

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly we on Bluetooth button including mobile bluetooth after that pair with Bluetooth incase any password asking type manually 0000 or 1234 after that successfully connect device also you can see Bluetooth connection sign top of the mobile screen.

What according to you makes you a good candidate for customer service or technical support job?

We are use all software provides by company and assured to the customer after that we can use personal experience with customers.
Also emphasized to the customer and our services

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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