Subject: Tech Support Candidate - Arpit Gautam Arpit
From: Arpit Gautam Arpit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Feb 2021 19:00:38 -0500

| | Tech Support Test

Name | Arpit Gautam Arpit
E-mail | [email-masked]
Phone Number | (+91) 7983512684
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Incident management , KPI's Management

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL technologies | Analyst | |
Previous Employer 1 | Ebix Software India | System Analyst | |
Previous Employer 2 | Genpact Headstrong | Technical Associate | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Firstly , I will check if Lan (ethernet) or wifi connection is properly connected , if not then will check the connection probem using Win+R command which is Run command .

2.  Then I will check if it is a secure connection then if VPN connection is connected or not .

3 . After making all the connection setup . Will apply those settings . Then will restart the PC and reboot it .

4 . Will clear cache and cookies also history will be deleted .

5. Then it will work definitely , if not then will run that site getting the active VPN connection .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch the phone Bluetooth connectivity and set that to search for a new available connection .

2 Now press the speaker's button provided till it shows a popup sound and allows the mobile connection to pair with the key code if required .
3 It will get connected .

What according to you makes you a good candidate for customer service or technical support job?

Problem handling skills ,
Incident management ,
SOP' SLA' knowledge ( keen knowledge )
Problem Management
Remote Desktop Support L1 , L1.5
Queue Management
Code Inspection
Core Java .

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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