Subject: Tech Support Candidate - Sumonto Chakravarty
From: Sumonto Chakravarty <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Feb 2021 17:57:57 -0500

| | Tech Support Test

Name | Sumonto Chakravarty
E-mail | [email-masked]
Phone Number | (0091) 8826156924
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | MH Alshaya Group | Store Manager | 01 March 20 | 12650 SAR
Previous Employer 2 | Taj Trade and Transport Pvt Ltd | Supervisor | 30th May | 11000 INR

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.CHECK WETHER TYPED THE WEBSITE NAME CORRECT
2. IF NOT OPENING CHECK INTERNET CONNECTION
3.CHECK ROUTER AND TRY TO RESET IT
4 .IF ISSUE PERSISTS THEN RESTART THE COMPUTER .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.OPEN THE MOBILE PHONE
2 . GO TO SETTINGS
3.TAP THE BLUETOOTH ICON
4 .SWITCH ON THE SPEAKERS BUTTON
5.ON THE MOBILE SEE CONNECTED SIGN IN BLUETOOTH SETTINGS
6.HEAR  BEEP SOUND IN SPEAKER AND BLUECLOUR CONNECTED SIGN ON MOBILE

What according to you makes you a good candidate for customer service or technical support job?

1.LISTENING SKILLS
2.PATIENCE
3. PRODUCT / PROCESS KNOWLEDGE
4.BEING HUMBLE
5.TRY TO KNOW THE ISSUE
6.EMPATHY
7.FOLLOW COMPANYS SET GUIDELINES
9.COMMITTMENT

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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