Subject: Tech Support Candidate - AKASH MISHRA
From: AKASH MISHRA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Feb 2021 15:38:12 -0500

| | Tech Support Test

Name | AKASH MISHRA
E-mail | [email-masked]
Phone Number | (+91) 9315094938
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | karawal nagar, sonia vihar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | KIMAYA HEALTH SOLUTIONS PRIVATE LIMITED | AR EXECUTIVE | | 18,500
Previous Employer 1 | SABER TECHNOLOGIES PRIVATE LIMITED | CUSTOMER SUPPOERT EXECUTIVE | 13 MARCH 2020 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Steps to perform in this type of case as per my opinion are as follows :-

1. To check whether the URL entered by the user is correct or not
2. To check whether system is having a proper internet connection or not
3. To check whether user is using the latest versions of browser or not
4. Clearing the cache and cookies of the browser
5. Finally i will try to open the website with any different browser if above steps will not give any result.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the bluetooth speaker.
2. Open the setting app in mobile phone and then turn on the bluetooth option.
3. Now it will show the name of the Bluetooth device which you want to connect if not then refresh the page.
4. Once you get your device name then start pairing your device with your phone.
5. Once the paring of device gets done then you will be ready to use your Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

1. Being cool, calm and composed is the first key while handling the candidates and listening there concern first and then try to apply yourself as per the query which is very important to be a good customer service.
2. Having the basic knowledge of the product.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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