Subject: Tech Support Candidate - NITISH KUMAR
From: NITISH KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Feb 2021 13:18:07 -0500

Tech Support
Test

Name

NITISH
KUMAR

E-mail

[email-masked]

Phone Number

(+91) 7903448038

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

New Ashok Nagar

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio
VoIP
SCCM, Remedy Audit, AD

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Wipro Limited

System Admin

30 March

25000

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Firstly I will ask user to check his NW
connectivity, if it is working then I will check same URL in other browser if it
is working then I will reset and delete cache files history of that browser
where that URL was not working, if it is stil not working then I will go for
chrome re-installation. These steps can used where that URL is allowed in that
NW and there is no any blockage policy for that URL.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Firstly we
have to on Bluetooth speaker then we have to on Bluetooth on mobile then I have
to search for new Bluetooth device which is speaker after that I have to connect
and approved or pared to work.

What according to you makes you a
good candidate for customer service or technical support job?

I am providing customer support from last 5 year with 100%
customer satisfaction and they know me from my name and he knows that I will
provide proper resolution in TAT. Also here I am Senior Engineer to provide
support to other Engineers if they are stucking in any issue.

On a
scale of 1 - 5 please rate your fluency in spoken English

4