Subject: Tech Support Candidate - Kapil Dev Pandey Kapil
From: Kapil Dev Pandey Kapil <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Feb 2021 12:35:46 -0500

| | Tech Support Test

Name | Kapil Dev Pandey Kapil
E-mail | [email-masked]
Phone Number | (+91) 8700552706
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Speakers & Audio
Etc

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Policyx | Sales associate | 2 nov | 18000
Previous Employer 2 | Policybazaar | Sales associate | 28 Feb | 16800

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If I had problem in desktop so I will restart my desktop and again going to be delete cache then again I will open new tab and search given website of ndtv
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all I have to open bluetooth then I have to check device name and match with my device then I have to take verification code and connect via smartphone
What according to you makes you a good candidate for customer service or technical support job? | I am always belive in my customer sucess
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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