Subject: Tech Support Candidate - LALJEE PRASAD KUSHWAHA
From: LALJEE PRASAD KUSHWAHA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Feb 2021 11:40:24 -0500

| | Tech Support Test

Name | LALJEE PRASAD KUSHWAHA
E-mail | [email-masked]
Phone Number | (91) 8745040998
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | NEW ASHOK NAGAR
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | WALMART INDIA | TECH SUPPORT ENGINEER | CURRENTLY WORKING | 20000
Previous Employer 1 | IRIS INDIA | TECH SUPPORT ENGINEER | AUG02018 | 17000
Previous Employer 2 | WIPRO INFOTECH | TECH SUPPORT ENGINEER | 2017 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

This issue can be resolved after doing the below steps-

1-Check local internet connection.
2-Restart the device
3-Clears cache and  re-load the program.

It should be worked be worked after doing this steps.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-Go to setting
2-Turn on  the Bluetooth device
3-List of Bluetooh device will appear and connect.

What according to you makes you a good candidate for customer service or technical support job? | A candidate who have  good knowledge of IT related issue and provide easy steps for resolve the issue.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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