Subject: Tech Support Candidate - Princy Agrawal
From: Princy Agrawal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Feb 2021 11:38:05 -0500

| | Tech Support Test

Name | Princy Agrawal
E-mail | [email-masked]
Phone Number | (91) 9131770673
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mayur vihar phase1
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ahlcon international school | Academic coordinator | | 35000
Previous Employer 1 | I next securities and automation p ltd | project coordinator | | 15000
Previous Employer 2 | Op jindal school raigarh | Computer operator | | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Examine the type of error.
2. Check my internet connection, in case the error is related to connectivity.
3. Check the ping response on my pc.
4. Check if the public ip is assigned to my pc to ensure internet connection.
5. Try to reset the wireless adaptor from the device manager.
6. Try to reboot the wifi router.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the bluetooth speaker and the bluetooth of mobile phone as well.
2. Go to the bluetooth settings in the mobile phone, search for the bluetooth device.
3. Select the desired device (speakers) and pair both the devices(phone and speakers)
4. After pairing, connect with the speakers and play.

What according to you makes you a good candidate for customer service or technical support job?

1. Excellent communication skills.
2. Excellent knowledge of using computer as well as typing skills.
3. Listening and problem solving skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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