Subject: Tech Support Candidate - MD WASIM RAJA
From: MD WASIM RAJA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Feb 2021 11:32:03 -0500

| | Tech Support Test

Name | MD WASIM RAJA
E-mail | [email-masked]
Phone Number | (80103) 84856
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Shaheen Bagh, South Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Office 365, Google Play store

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Sr. Advisior Technical support | | 40000
Previous Employer 1 | Accenture | Business development associate | March, 2019 | 32000
Previous Employer 2 | Genpact | Process associate | June 2018 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Will check the error code.
2. If the error code is due to network than we will check our internet connection or try to open other browser, just to ensure internet is working fine.
3.Will try to open using http follow by the browser given above si that it can check for secured connection.
4.Will try to check on other browser.
5. Will clear cache and cookies of the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Open the bluetooth device needs to be connected and select the mode as BT.
2.Open the phone and go to bluetooth settings.
3.Search for the active bluetooth device.
4.Select the device listed.
5.It will show as Active and connect on phone.

What according to you makes you a good candidate for customer service or technical support job?

I have a good analytical skills and have a keen interest in understanding technology with demonstration. I have an ability to resolve customer queries due to politeness, patience and active listening. I do have capabilities to handle the current situations.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |