Subject: Tech Support Candidate - Rajiv Sharma
From: Rajiv Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Feb 2021 11:20:28 -0500

Tech Support
Test

Name

Rajiv
Sharma

E-mail

[email-masked]

Phone Number

(91) 7996913033

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Noida

Which
best describes your Technical Support capabilities

I don't
have experience or skills for Technical Support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Tech Mahindra

CCE

16.500

Previous Employer 1

Teleperformance

CCE

15000

Previous Employer 2

Autosense

CCE

11000

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1) login
to browser settings

2) clear cache and data

3) clear history

4) site blocked or not

5) any third party antivirus allowed

6) check malwares and firefall

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1) turn on
blutooth of Mobile

2) turn on blutooth of speakers

3) search device and connect it

What according to you makes you a
good candidate for customer service or technical support job?

To provide best services and resulation on call

On a
scale of 1 - 5 please rate your fluency in spoken English

3