Subject: Tech Support Candidate - Geetha M
From: Geetha M <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Feb 2021 11:16:54 -0500

| | Tech Support Test

Name | Geetha M
E-mail | [email-masked]
Phone Number | (91) 9731573534
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Btm
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Active directory

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Idrive | Backup analyst | October 2020 | 54000
Previous Employer 1 | Ntt data | Service desk analyst | October 2019 | 40000
Previous Employer 2 | Metro groups | System admin | June 2017 | 34000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First check what is the error
2. Check the Internet connectivity
3.  Try the same website on different browser
4. Try opening the different websites and see whether it’s opening .
5. Check the pop up blocker
6.clear the recent history
7. Clear cookies and caches
8. Reset the browser
9. Check the plug-in
10. Clear SSL
11. Add the websites to trusted sites

So further trouble shooting depends on what’s the error

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to setting
2 tap on Bluetooth option
3. Turn on Bluetooth
4. A list of available devices will appear
5. If your speaker is not listed , press the button on your speaker that makes it discoverable - it’s often a button with a Bluetooth symbol on it .
6. On your mobile select your speaker and you should be connected

What according to you makes you a good candidate for customer service or technical support job?

1. Embrace the opportunity to try new ways of doing things .
2. Resolve willingness to work for the intrinsic benefit of work and its ability to enhance character
3. Passionate to work and get lot of enjoyment and pleasure out of it .
4.passionate attitude towards customer and willingness to help someone by providing the correct resolution or information.
5 . Show willingness to help show to customer that you understand their frustration by emphasised
6. Good communication skills
7. Showing empathy to user
8. Making sure that we resolve  the issue
9. Keep the customer posted
10. Postive attitude

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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