Subject: Tech Support Candidate - Vinay Kumar
From: Vinay Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Feb 2021 10:59:24 -0500

| | Tech Support Test

Name | Vinay Kumar
E-mail | [email-masked]
Phone Number | (85100) 30042
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Networking - basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Baksonind | Desktop support Engineer | Present |
Previous Employer 1 | Microchip Infotech Systems Pvt Ltd | Customer support Engineer | January 2021 |
Previous Employer 2 | 2nds Computer | Engineer | January 2019 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all check internet status on pc then check LAN cable or wifi and reconnect them. if ok then check internet settings if these all are ok then check internet connectivity on switch and router.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on both bluetooth connection (mobile and speaker) then pair new device or speaker listed in the device list.
What according to you makes you a good candidate for customer service or technical support job? | Good condidate are working good for resolve the issue on priority.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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