Subject: Tech Support Candidate - Prerit Rana
From: Prerit Rana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Feb 2021 10:58:39 -0500

| | Tech Support Test

Name | Prerit Rana
E-mail | [email-masked]
Phone Number | (201301) +918477962906
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector22
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
Ubuntu , rdbms, C language,smpp

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Onextel media pvt ltd | Technical support executive | Currently working | 16000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firts of all , ill check the internet connection if it is connected and working fine then im going im gooing to diagnos the error, wether the website server is down by visiting another site on another tab and if im not able to other pages also then maybe the browser is having some issue , so i switch to another browser.
Sometimes cookies and full cavhe memory are the issues , so clear cache and cookies in browser settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on Bluetooth of both speaker and phone (make sure they are not connected to any other devices)
2.Allow show nearby devices in bluetooth menu in phone
3.find the name of the speaker you want to connect with
4.Tap on that name
5.Pair device to the speaker
And your speaker is finally connected.

What according to you makes you a good candidate for customer service or technical support job? | Listening to what customers are trying to say , understanding their needs and resolvong them on priority basis makes me good candidate for ccustomer support or technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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