Subject: Tech Support Candidate - Reensan Sharma
From: Reensan Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Feb 2021 10:36:20 -0500

| | Tech Support Test

Name | Reensan Sharma
E-mail | [email-masked]
Phone Number | (91) 8340515665
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 63
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Samshek Fashion Pvt Ltd | Data Management Analyst | Working | 16000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1Internet connectivity
2Server connectivity
3Speed of internet checking browsers connection

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open blutooth search for new device and then click on that device then pair  the Bluetooth successfully connected
What according to you makes you a good candidate for customer service or technical support job? | I'm done my hardware and networking from Jetking Also I'm last year of my BCA course from IGNOU
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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