Subject: Tech Support Candidate - Neetish Kumar Tyagi Neetish
From: Neetish Kumar Tyagi Neetish <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Feb 2021 09:37:12 -0500

| | Tech Support Test

Name | Neetish Kumar Tyagi Neetish
E-mail | [email-masked]
Phone Number | (+91) 9582989098
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bhagirathi Exports Private Limited | Sales | NA | 47000
Previous Employer 1 | Infinite Web Marketing Pvt Ltd | International Support | 25000 |
Previous Employer 2 | Vcare Call Centers Pvt Ltd | International Support | 16700 |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check Internet Connection first.
Then clear cache and download history.
Still facing error then try incognito mode or other browser.
In last search google if website is down.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn Speaker Bluetooth mode on
Switch phone’s Bluetooth
Click on speaker name to connect

What according to you makes you a good candidate for customer service or technical support job? | Prior experience in customer service and have little tech knowledge and quick learner as per process requirements.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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