Subject: Tech Support Candidate - Maheshwar Bera
From: Maheshwar Bera <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Feb 2021 09:35:32 -0500

| | Tech Support Test

Name | Maheshwar Bera
E-mail | [email-masked]
Phone Number | (+91) 8377092319
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mundka, Delhi
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Microtek | Trainee | 13 Mar 2020 | 11416
Previous Employer 1 | GorangaTech | QUality Analyst | 30 Nov 2019 | 12000
Previous Employer 2 | DXC Technology | Assistant BPS | 30 March 2019 | 12320

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i will check whether that website exists or not and i will fix this by using refresh button because it may be possible that the web page url is changed, after that if a web page shows error then it might be happen that the links and urls are broken, so i will arrange them, at last i will check  whether my internet is properly working or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the BT in SPeaker
2. Turn on the BT in Mobile
3. press the refresh Button to see available devices
4. click on the device shown by the phone
5. click on Pair
6. After successfully paired the device is ready to use

What according to you makes you a good candidate for customer service or technical support job? | i always had a dream to work in an IT firm and although i worked for DXC where i was communicating to international clients and so my communication Skills got improve. Also i do have full computer Knowledge and i can do this work easily
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |