Subject: Tech Support Candidate - Prakash Poddar
From: Prakash Poddar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Feb 2021 09:27:09 -0500

| | Tech Support Test

Name | Prakash Poddar
E-mail | [email-masked]
Phone Number | (+91) 9326182785
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mumbai
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Rpa

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Capgemini | Senior software engineer | NA | 33000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all will try to figure out what is the problem. Open new tab and check if any other website like www.google.com is working if its working then its the problem with website, if not then will try clearing cookies and cache and retry

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps are listed below:
1. Go to your mobiles settings.
2. Tap the Bluetooth Option
3. Turn on Bluetooth
4. Searcg for the speaker in available devices and connect
5. If speaker is not available press the button on the speaker and make it discoverable and retry

What according to you makes you a good candidate for customer service or technical support job?

1. Good Communication
2. Patience
3. Problem solver

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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