Subject: Tech Support Candidate - Shaifali Chauhan
From: Shaifali Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Feb 2021 09:24:54 -0500

| | Tech Support Test

Name | Shaifali Chauhan
E-mail | [email-masked]
Phone Number | (91) 7082199714
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New Ashok nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amazon development centre | CCE | 28 Feb | 30
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Restart device
Make sure internet connection works
Clear your cache and cookies
Try in a different web browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the settings app
Turn on Bluetooth
Select Bluetooth to view options
Select pair new device and click on pair

What according to you makes you a good candidate for customer service or technical support job?

I am currently working as a customer care executive technical support in Amazon development centre.

I have 6 months of experience in the same field
I can solve technical queries of the customers

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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