Subject: Tech Support Candidate - Hari Narayan Dubey
From: Hari Narayan Dubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Feb 2021 09:20:51 -0500

| | Tech Support Test

Name | Hari Narayan Dubey
E-mail | [email-masked]
Phone Number | (+91) 9045830281
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector 66
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cogent E Services | Team Leader | 01-02-2021 | 17500
Previous Employer 1 | 1point1 solution | CSA | 13-1-2020 | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

There are so multiple solution for this problem.
1. I'll restart the device and check it again.
2. I'll make sure wheather the internet connection is working or not.
3. Whether the website is down or not.
And many more.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First, turn on the bluetooth speaker and go to the mobile and go to the setting<bluetooth<turn on the bluetooth <search the device<pair the device and connect it.

What according to you makes you a good candidate for customer service or technical support job?

Confidence,  confidence make me good candidate for this job profile.
I am confident to communicate with customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |