Subject: Tech Support Candidate - Abhishek Kumar
From: Abhishek Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Feb 2021 09:09:43 -0500

| | Tech Support Test

Name | Abhishek Kumar
E-mail | [email-masked]
Phone Number | (0551) 8287854030
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | Na | Na | Na
Previous Employer 1 | NA | Na | Na | Na
Previous Employer 2 | NA | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If I am opening a website and I get a error while loading the page then I will first try to reload the page and if again error occurs then will open the page in new tab and if again error will occur then will clear the cookies and then try to open the page.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | If I need to connect bluetooth speaker to my mobile phone then first will switch on the bluetooth of mobile and then make the bluetooth visible of both device and then will connect both of the device.
What according to you makes you a good candidate for customer service or technical support job? | I can be a good customer service executive because I can easily deal with the people and make first customer comforable so that he or she can talk or discuss about the problem in a polite way.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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