Subject: Tech Support Candidate - Gajendra Baghail
From: Gajendra Baghail <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Feb 2021 09:08:48 -0500

| | Tech Support Test

Name | Gajendra Baghail
E-mail | [email-masked]
Phone Number | (91) 8953746427
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Tech Mahindra | CSA | October 10, 2019 | 16000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, share the screenshot of the error.
After that check what is the issue, then provide the troubbleshooting steps like on/off date connection as well as close the all tab of that browser and try to open with another network.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open the Bluetooth of both device and choose the device name of Speaker in mobile phone and pair the device through code.
What according to you makes you a good candidate for customer service or technical support job? | Because I am self motivated as well as multi tasker and I have good knowledge of customer support as well as technical.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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