Subject: Tech Support Candidate - Karan Rastogi
From: Karan Rastogi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Feb 2021 07:04:27 -0500

| | Tech Support Test

Name | Karan Rastogi
E-mail | [email-masked]
Phone Number | (70179) 97975
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Chef

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vinni chemical | Sales | 15 days notice period | 30000
Previous Employer 1 | Self employed | Self employed | 22 March 2020 |
Previous Employer 2 | LA trattoria restaurant | CDP | 30 September 2017 |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) visit several websites rather than one before assuming your internet is faulty. Sometimes site could be down due to various reasons.

2) check that your modem/router is plugged in and switched on. Loose connection can cause problems.

3) check that your laptop/modem is connected with the internet over WIFI.

4) If you are still not online, connect your laptop with the LAN cable.

5) Check your internet speed, sometimes due to conjection your internet speed might be very slow.
In that case try after sometimes.

6) Check the lights on your modem / router
Power light stable.
DSL light stable.
Internet light blinking.
If your are still not able to connect with the internet.
Please contact your ISP ( internet service provider)

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Bluetooth speaker should be on and in pairing mode
2 ) Turn on bluetooth on your mobile phone
3) Go to settings- connection - bluetooth and pair the bluetooth speakers with the phone

What according to you makes you a good candidate for customer service or technical support job? | I listen & understand the needs of my customers, interprate and the will provide the best solution to their questions and queries
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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