Subject: Tech Support Candidate - Tejaswini Duppada
From: Tejaswini Duppada <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Feb 2021 06:05:19 -0500

| | Tech Support Test

Name | Tejaswini Duppada
E-mail | [email-masked]
Phone Number | (91) 8186834880
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Visakhapatnam
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Conduent | IT operational associate | Still working | 15000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I'm checking proxy and make required changes and will try to load page once again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step1: we need to on Bluetooth in our mobile as well as the speaker which we are gng to connect.
Step2: in mobile Bluetooth settings we need to identify available devices and apir the speaker

What according to you makes you a good candidate for customer service or technical support job? | In my opinion being as customer service provider with good technical knowledge makes a worthy candidate.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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