Subject: Tech Support Candidate - Sompa Saxena
From: Sompa Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Feb 2021 05:48:36 -0500

| | Tech Support Test

Name | Sompa Saxena
E-mail | [email-masked]
Phone Number | (91) 9999810078
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida Extension
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | American Express | Master CCP | 01/06/2016 | 42000
Previous Employer 1 | Genpact | PD | 29/09/2014 | 30000
Previous Employer 2 | Convergys | Sr. CCP | 11/03/2011 | 25000

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-Will check the Wi-Fi connection on the computer, if it is connected or not.
2-Then will check the Wi-Fi router to see if the power in on.
3-Reboot the router
4-Once the reboot is done, will try browsing the website again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-Turn on the Bluetooth device.
2- Turn on the Bluetooth on the mobile phone and search for the available device.
3-Select the Bluetooth name from the devices found.
4- As soon as we select the Bluetooth device from the list it will be connected.

What according to you makes you a good candidate for customer service or technical support job? | I am confident and sound friendly on calls. Also, I m really good in rapo building.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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