Subject: Tech Support Candidate - Manish Kumar
From: Manish Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Feb 2021 03:18:43 -0500

| | Tech Support Test

Name | Manish Kumar
E-mail | [email-masked]
Phone Number | (+91) 9711215212
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Iron Sytem pvt ltd | System Engineer | 9 march 2021 | 31400
Previous Employer 1 | Sysnet global Pvt ltd | Desktop Support engineer | 23 Feb 2021 | 24500
Previous Employer 2 | System Admin | System Admin | Nov 2015 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

SOLUTION #1. RESTART/RESET YOUR MODEM/ OR RECONNECT
SOLUTION #2. CHANGE YOUR WEB BROWSER

SOLUTION# 3. CHANGE DNS
SOLUTION# 4. USE PROXY
SOLUTION# 5. CHANGE YOUR OPERATING SYSTEM
SOLUTION# 6. TURN OFF PROTECTION
SOLUTION# 7. CHECK HOSTS FILE IF ANY WEBSITE IS NOT OPENING

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First we need to open Bluetooth of device then Mobile phone. After that search in mobile phone device name and connect that
What according to you makes you a good candidate for customer service or technical support job? | Since the position involves interaction with Customer as well as engineer team, my passion for development project is evident from my choice of engineering as a career.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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