Subject: Tech Support Candidate - Jitender Kumar
From: Jitender Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Feb 2021 03:15:55 -0500

| | Tech Support Test

Name | Jitender Kumar
E-mail | [email-masked]
Phone Number | (91) 9540434830
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Uttam Nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Application support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | MetLife Gosc | Specialist IT operations | 20-feb-20 | 38600
Previous Employer 2 | Convergys | Coordinator ID Adminstrator | 22-apr-1.9 | 32000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will follow below mentioned troubleshooting steps:-

1) Cleat cache, cookies and saved password history from web browser
2) I will some other web browser e.g Chrome, firefox etc.
3) I will reinsert network cable at both ends.
4) I will run a command on cmd to confirm network connectivity e.g ping www.microsoft.com, this command confirms whether system is connected to internet or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First, I will turn on bluetooth functionality on both devices.
Secondly, I make both devices visibility discoverable.
Third, I will search my speaker bluetooth using my phone, click on pair device and verify password for successful connection.

What according to you makes you a good candidate for customer service or technical support job?

1) I have good communication skills, I'm proactive listener.
2) I am problem solver.
3) I have 5.7 years of experience in customer care and IT operations, supporting major US telecom and broadband brands such as at&t and Comcast.
4) I deal with clients, customers on call/emails even skype chat.
5) I am ITIL V3 certified

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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