Subject: Tech Support Candidate - Arvind Singh
From: Arvind Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Feb 2021 02:59:26 -0500

Tech Support
Test

Name

Arvind
Singh

E-mail

[email-masked]

Phone Number

(+91) 9113148143

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Varanasi

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
MacOS
Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced
Speakers &
Audio
VoIP
Office 365, Exchange Server, Azure AD, Active Directory, SCCM,
Citri, Azure Intune Management

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Wipro Limited

Subject Matter Expert

25000

Previous
Employer 1

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1-I will check whether internet is working or
not.2- I will try to open the website with different browsers. 3-I will clear
the browser cache via inetcpl.cpl i.e internet options settings.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

1- Enable the bluetooth on the speaker by turning on the
speaker

2- Enable bluetooth in mobile phone as well.

3- Check the list of available devices in the buetooth search in your phone

4- Tap and connect the particulat bluetooth speaker which you wanted to
connect.

What according to you makes you a good candidate
for customer service or technical support job?

I am well
versed with Technical Service Desk ettiqutte. I also have hand on experience
with L1 and L2 troubleshooting. Hands on experience with Office 365 and Exchange
Server portal. Has worked with Azure AD, On premise AD and Azure Intune
Management

On a scale of 1 - 5 please rate your fluency in spoken
English

5