Subject: Tech Support Candidate - Rohit Salaria
From: Rohit Salaria <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Feb 2021 00:59:48 -0500

Tech Support
Test

Name

Rohit
Salaria

E-mail

[email-masked]

Phone Number

(91) 8699761107

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic
Speakers & Audio
Printer and
router

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

techmahindra

Team lead

4-april

45

Previous
Employer 1

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Will ping first in CMD to see package not
lost

Will check Https://ndtv.com

Will check browser

Check settings of browser

Change the browser

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Turn of Bluetooth from both devices

In settings search for available device

Select and pair

What according to you makes you a
good candidate for customer service or technical support job?

I just need to work with smiling face

On a scale of 1 - 5
please rate your fluency in spoken English

4