Subject: Tech Support Candidate - ANKUSH KASHYAP
From: ANKUSH KASHYAP <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Feb 2021 22:58:19 -0500

| | Tech Support Test

Name | ANKUSH KASHYAP
E-mail | [email-masked]
Phone Number | (91) 8938830065
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | muradnagar Ghaziabad 201206
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | EXL SERVICES PVT LTD | SENIOR CCE | NA | 15000
Previous Employer 1 | PINELABS PVT LTD | SENIOR TECHNICAL EXECUTIVE AR | 13TH MAY 2020 | 20000
Previous Employer 2 | EXL SERVICES PVT LTD | SENIOR CCE | 17TH JUNE 2017 | 14000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.CHECKING THE SITE (EXACTLY ENTERED THE WEBSITE NAME OR NOT)
2.CHECKING INTERNET CONNECTION IF WEBSITE NAME IS CORRECT.
3.Identify the symptom: Identify the Type of Issue. Find the problem area.
4.Eliminate non-issues: Make sure the correct patches, drivers, and operating systems are installed.
5.Find the cause: Check for typical causes in the area.
6.Find the fix: Find a possible workaround.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings.
1.Tap the Bluetooth option.
2.Turn on Bluetooth.
3.A list of available devices will appear.
4.If your speaker is not listed, press the button on your speaker that makes it discoverable – it's often a button with a Bluetooth symbol on it.

What according to you makes you a good candidate for customer service or technical support job? | professionalism, patience, and a “people-first” attitude. Although customer service varies from customer to customer, as long as you're following these guidelines, you're on the right track.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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