Subject: Tech Support Candidate - Mayank Chauhan
From: Mayank Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Feb 2021 21:28:28 -0500

Tech Support
Test

Name

Mayank
Chauhan

E-mail

[email-masked]

Phone Number

(+91) 9873638427

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Laxmi Nagar,New
Delhi

Which best describes your Technical Support
capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
MacOS
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

GA Technocare Technology PVT LTD

Sales Team Leader

22 Feb

52000

Previous Employer 1

NA

Previous
Employer 2

NA

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Step 1: In such cases, the possible to way fix
this kind of problem we have to Clear our history or cookies.

Step 2: So whatever browser you are using you have to go to History of the
browser and look for the cookies history.

Step 3: Once you find the option please delete the cookies and go then try open
the page.

Step 4: After the cookies cleared from the browser then try an open the website
again it will worked.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1: First of
the settings of the phone.

2: Look for the Bluetooth option once you find it tap or open the option.

3: Now turn on your Bluetooth.

4: Now your device scan for the available device within the range.

5: After that, it will come up with a list of all the devices which is available
and ready to share.

6: NOw look for your speaker's name if it's there please tap it and your speaker
is connected with your mobile phone.

What according to you makes you a good candidate
for customer service or technical support job?

So I am
working in this industry of Customer Service or technical support industry for
the last 8 years, so first I joined as the technical support executive where we
have to resolve customer problems.

I am confident about always feel positive about my work and I am talkative by
nature so it always gives me an extra benefit because I love helping my Customer
and it's my work to always satisfy them.

And I always believe in improving myself and always ready to take feedback and
ready to share my experience or my knowledge.

On a scale of 1 - 5 please rate your fluency in spoken
English

3