Subject: Tech Support Candidate - Rachit Goel
From: Rachit Goel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Feb 2021 16:50:57 -0500

| | Tech Support Test

Name | Rachit Goel
E-mail | [email-masked]
Phone Number | (91) 9650228209
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Optum Global Solutions pvt. ltd | Technical Support Analayst | present | 45000
Previous Employer 1 | Edusmart Service Pvt. Ltd | Implementation & Support Engineer | May 2013 | 15000
Previous Employer 2 | Next Education India Pvt. Ltd | Technical Support Engineer | Nov 2011 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.might be internet not working that's why website not working
2. if internet is working fine and website not working then we reset the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. enable the Bluetooth of both devices i.e speaker and mobile phone.

2. speaker Bluetooth showing in mobile phone.

3. connect it and it works

What according to you makes you a good candidate for customer service or technical support job?

A good customer service representative should be someone who is: Calm under pressure.

A good Technical Support - we should have software development skills , and solving tricky computer science related problems.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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