Subject: Tech Support Candidate - Samarth Kapoor
From: Samarth Kapoor <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Feb 2021 16:31:18 -0500

| | Tech Support Test

Name | Samarth Kapoor
E-mail | [email-masked]
Phone Number | (+91) 9718933953
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ganesh Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | Customer support executive | - | 33700
Previous Employer 1 | Sky high | Chef | 01-04-2019 | 20000
Previous Employer 2 | Imperfecto | Chef | 01-10-2018 | 15000

In your past experience you have (select all that applies)

Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I'll check if my internet is connected or working properly. Also I'll check if the website I have entered is correct.
If the internet is working, I'll try to restart the browser and try again.. Also I'll try other websites... If the other websites are working, I'll try to clear the cache and cookies and use a different browser. It it still does not works, I'll wait for some time and try again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn the speaker On.
If the speaker is not in pairing mode, I'll turn On the pairing mode.
Turn the Bluetooth On on my mobile and search the speaker.
I'll connect the speaker by taping on the name.

What according to you makes you a good candidate for customer service or technical support job? | Providing customer satisfaction by placing yourself in customers place and assisting them calmly, politely and attentively.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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