Subject: Tech Support Candidate - Keshu kumar Mohanty
From: Keshu kumar Mohanty <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Feb 2021 14:49:57 -0500

| | Tech Support Test

Name | Keshu kumar Mohanty
E-mail | [email-masked]
Phone Number | (+91) 7000506271
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | GH 7 crossing republic Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Ms office & other computer software

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Amazon | Virtual customer support executive | Dec 2020 | 28000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Firstly I'll check my internet connection.
2. Secondly I'll clean the cache of pc .
3. Thirdly I'll close all the app running in background.
4. Then I'll check if website opening or not, if not then I'll restart my pc .
5. Lastly I'll check that the website is down for everybody or just me.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Firstly I'll power on the bluetooth device.
2. Secondly I'll turn on the bluetooth on my phone.
3. Then I'll search for the bluetooth device .
4. After that I'll pair my phone with the device.
5. Now the device is ready to use

What according to you makes you a good candidate for customer service or technical support job? | As I have completed my graduation from hospitality industry so I have more into customer service .
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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