Subject: Tech Support Candidate - srinivas murthy killada
From: srinivas murthy killada <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Feb 2021 13:18:07 -0500

| | Tech Support Test

Name | srinivas murthy killada
E-mail | [email-masked]
Phone Number | (+91) 9131414
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | sr nagar hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | coepd | system and network administrator | till date | 30000
Previous Employer 1 | akhil corporation private limited | system and network administrator | december 2018 | 20000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

step 1: check internet connectivity
step 2: check browser compatibility
step 3: check time zone date and time
step 4: check firewalls if it is blocking the site
step 5: check website filter or blocking in router
step 6: check same website with other devices as well

Please list the steps to connect a Bluetooth speaker to your mobile phone.

step 1: turn on Bluetooth device and wait till the Bluetooth device turn on
step 2: go to settings in your mobile phone
step 3: navigate to connections find bluetooth
step 4: turn on bluetooth
step 5: check for the name of bluetooth device in the available devices list
step 6: pair with the bluetoth device
now you are ready to use the bluetooth speaker

What according to you makes you a good candidate for customer service or technical support job? | when we explain and make aware a customer on which he is not aware of and in which he is interested to learn
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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